Refund policy
We have a customer friendly 2 days return & 10 days exchange policy
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at care@palmonas.com mentioning your Order ID.
We will personally ensure that a brand new replacement is issued to you with no additional cost.
If you do not like the product, you will have to raise a return request from your account. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is Return / Exchange option available to choose from and we will arrange for the pick up from your doorstep.
Return request will not be accepted through any other medium like email, Facebook / Instagram chat or phone call.
We only generate pickups once, and if the customer fails to hand the product over to the delivery partner, the customer must self-ship the product by himself.
If you have ordered more than two products and wish to return partial order, the refund amount will be calculated basis applicable discount on non-return productss in the order .
In case due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame no refund would be made. Only credit note would be given.
When you return the product to the courier guy, it is mandatory to take a receipt ( physical or through message). In case of lost shipment we will need the proof of return by you.
Refund would be processed within 4-7 days after the product is received back to our warehouse in Pune.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
1. Any product that exhibits physical damage to the product
2. If the product has been ordered with fall.
3. If the product is customized for you.
4. If the Return or Exchange is requested after 48 hours of receiving the shipment.
5. If the product is made to order by the customer.
Exchange Policy:
1. You have to raise an exchange request within 10 days of receiving the product. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is an exchange option available and we will arrange for the pick up from your doorstep.
2. Once we have it with us, we will ship the replacement product to you within 5-7 working days. Please note PALMONAS will arrange for the pick up from your door step.
3. Exchange would not be accepted if the product was customized for you.
4. If you want to exchange the product you ordered for with another product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing order and pay the balance amount on your next purchase.
5. If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be given in the form of credit note.
6. Return or exchange of the exchanged product is not possible.
7. No discount will be given on exchange orders.
